General Manager - Zoku Amsterdam

Name: General Manager - Zoku Amsterdam
Brand: General Manager - Zoku Amsterdam
SKU: advertentiex-1261128
Availability: InStock
Rating: 4.8 (55 reviews)

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Zoku, which is Japanese for family, tribe or clan, facilitates global living and working for the traveling professional. Zoku is a new category in the hotel industry: a flexible home/office hybrid, also suitable for long stays, with the services of a hotel and the social buzz of a thriving neighbourhood. You can live, work, relax and socialize with like-minded people – while getting wired into the city.
Zoku still feels very much like the high-energy and ambitious entrepreneurial start-up from its early beginnings; yet, it also benefits from strong financial backing and a professional set-up to “make it big”. Zoku is created by a small team of highly enthusiastic and engaged individuals who bring on board bags of enthusiasm and gumption. It describes itself as “a sprawling family thanks to an amazing group of people who have supported the company over the last few years”.
After opening the first Zoku in Amsterdam in 2016, the team started the European expansion and has now several deals in the pipeline to open in 2021 and beyond.
Further information on Zoku can be found at www.livezoku.com, as well as by browsing its various social media platforms (e.g. Facebook, Instagram, Twitter and Youtube).
It is also noteworthy to mention that Zoku became B-corp certified in August 2018. On its website, under the ‘Green Zoku' page you can find an overview of Zoku's social and sustainable responsibilities as well as its impact vision, i.e. the ‘why' as it pertains to how we believe we can make a difference

Job Description
Do you have a proven record in operational excellence and high employee engagement, and are you passionate about hotel operations?

WHAT THE GENERAL MANAGER?

The General Manager is responsible for the smooth and efficient running of Zoku's operations, which is build first and foremost on human interactions and focused on guests and employee engagement. You will drive and enhance Zoku's unique value proposition, implementing and improving smart and lean processes, all whilst helping to implement a culture that is truly focused on service excellence. You will lead by example, proactively coach and mentor Leads (management) and Sidekicks (operational team) and ensure consistency.
The General Manager reports to the Operations Director based in the Home Office in Amsterdam.
Sounds like you? Read further!

WHAT WILL YOU DO?

No day looks the same as a General Manager… but here's a glimpse of what you can expect:

Coach the operational team. You manage and coach the Operational team by creating an environment where people can thrive and develop themselves, encouraging maximum performance. You communicate effectively and frequently with other departments to ensure efficiency of operations, and high standards are met. You are a Zoku ambassador, both internally and externally, by living and breathing the company values and supporting our thriving community.

Financial responsibilities. You own your P&L, by preparing and controlling it to ensure the set budget is achieved (or even better exceeded!). You monitor the purchase/requests of all operations, the accounts receivable and the accounts payable and manage the hotel administration/financial administration.

Linking pin. You act as the linking pin by coordinating all outsourced services, such as housekeeping, night management and stewarding. Additionally, you ensure all contracts and supplies (purchasing) are organized and agreements with our partners and suppliers are negotiated and managed properly.

Operational excellence. You ensure proper SOP implementation and execution for all operations, including continuous fine-tuning to ensure operational excellence and a motivated operational team. Additionally, you manage and oversee the maintenance and configuration of all systems and oversee the continuous development of these systems according to feedback from partners, residents and teams.

WHEN WILL YOU BE SUCCESFUL?

When high review scores are reached on all channels (9.1 average).
When high employee engagement scores are reached (8.5 average).
When you have communicated, promoted and applied the desired company culture, values and vision to each team member on the work floor.
When you have achieved the operational performance to be in accordance with the budget (or better).
When Zoku's brand standards (including the guest experience) are implemented and lived successfully.

WORKING AT A 'GOOD COMPANY' COMPANY

If you haven't met us before, we're Zoku. A home base for holiday and business travelers who want to live and work in a city anywhere from a few days to a few months. We're a home-office hybrid with hotel services, which offer a relaxed place to live, work and socialize with like-minded people while getting wired into the city.

Some things we're proud of…

We're “one of the 25 coolest hotels in the world” as quoted by Forbes.
We have 3 locations across Europe: in Amsterdam, Copenhagen and Vienna – with more future locations to come!
Our employees come from 29 different nationalities and speak a total of 20 languages.
We believe in an equal workforce with a team of 51% women.
We're a certified BCorp and being socially responsible is at our core.
Being a part of Zoku is being a part of something bigger

We're not just another workplace, but a second home. We believe in working hard, but playing harder. We never forget a birthday, we celebrate every milestone, and we believe in putting our people first. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.

Job Requirements

WE LOVE PEOPLE WHO

Bring a proven track record in providing excellent guest service.
Have experience in working with outsourced services.
Have knowledge and affinity with flexible working and living solutions, relocation and short-stay products in both the international and local markets.
Have worked and lived in different countries.
Are result driven and flexible.
Have a hands-on mentality, and not afraid of getting their hands dirty.
Can juggle many tasks at the same time while remaining cool headed and warm hearted.
Have experience in leading and coaching a team.
Have a good sense of humor.
Have good understanding of hotel financial statements and can explain a P&L statement.
Understand how to evaluate and compare new contract offers.
Are comfortable and well versed in revenue management and hotel sales.
Like to work on OKR's and want their team(s) to shine.
Like finding a correlation between data and hands-on results.
A FEW MUST HAVES

You have a minimum of a bachelor's degree in Hotel Management.
You have at least 2 years of experience at middle management level in the international hotel industry, ideally already as Assistant GM, Operations Manager, F&B Manager or Room Division Manager of an international hotel with at least 100+ rooms.
You are fluent in English, fluency in Dutch is a real added value. Additional languages are always a plus.
You are an EU citizen or have a valid work visa for The Netherlands.
You are fully flexible/no fixed working days/hours.
You love to work, as we need you full time.
WHAT'S IN IT FOR YOU?

A competitive salary and incentives package, in accordance with experience and know-how.
Full time (40 hours) position at one of the '25 coolest hotels in the world' according to Forbes.
25 holiday days to relax and unwind throughout the year.
Enrollment in the Hospitality Retirement Fund.
Exciting on-the-job training opportunities.
Phone contract and laptop from Zoku.
A fun, young, multi-national company with colleagues from across the globe to meet, learn, and grow from.
A friends and family rate at all of our locations in Amsterdam, Copenhagen & Vienna.
Fun events throughout the year to celebrate achievements and milestones.
An honorary drinking name that you can get at one of our legendary Zoku parties.Websitebanners.recruitmenttechnologies.com/adnetwork/servlet/advertbeans.trackingservlet?seid=89221170&t=101&cid=hopr-nl&vid

Locatie: Noord-Holland - Amsterdam

Toegevoegd op 21 dagen geleden en vervalt op 3 June
Advertentie id: 1261128 [ ] 169 bezoeken